Since 1953, Ofrex has been supplying companies in Switzerland with everything workplaces need. Today, we consolidate a very broad and deep assortment in a shop designed for everyday procurement. As a benchmark, more than half a million products are available, with high availability. We currently ship several hundred thousand deliveries per year to B2B customers across Switzerland.
Assortment
Our assortment covers the essential workplace needs: office supplies, paper and printing consumables, IT accessories and peripherals, workplace hygiene and cleaning, workplace catering, and office furniture. In addition, we offer two distinct yet complementary service areas: printed matter (business cards, letterheads, forms, labels, stamps) and promotional items with CI-compliant customization. For recurring items subject to frequent changes, we maintain replacement and successor articles to ensure stable ordering despite assortment changes.
Procurement Accounts
Companies manage a central account with user and rights administration. Typical roles are buyer, approver, and administrator. Cost centers, locations, and delivery addresses are managed separately; approvals can be made mandatory per shopping cart. If needed, we curate assortments per site or team, define blocked or mandatory items, or set CI-compliant standard items so that orders are faster and more consistent.
E-Procurement
Many customers access our assortment directly from their procurement systems. We support PunchOut catalogs on leading platforms such as Coupa, SAP Ariba, Onventis, Tradeshift, Veenion, or Newtron and use common protocols (OCI, cXML). Classic EDI/XML flows (e.g. OpenTrans) are also possible. Orders, confirmations, delivery notes, and invoices are exchanged electronically; catalogs can be structured according to standards such as UNSPSC/eCl@ss. The goal is to avoid media breaks and automate postings cleanly.
Logistics
Delivery times differ depending on the shipping route. Stock items are usually shipped very quickly; for direct deliveries we communicate realistic time windows and status updates. Cut-offs are supplier-dependent and defined during onboarding and project start. Tracking information is provided per carrier and supplier, where available.
The core assortment with high turnover – such as paper, toner/ink, hygiene products, IT peripherals, and standard office supplies – is centrally stocked; less frequent or bulky items are shipped directly from supplier warehouses. Replenishment is managed through defined reorder and safety stock levels, adjusted to real consumption and seasonal patterns. Inbound and outbound movements are barcode-based and traceable, and stock and ETA information is displayed in the shop. For rollouts, framework contracts, and recurring needs, project-related buffer stocks or call-off quotas can be set.
Printed Matter and Promotional Items
Printed matter and promotional items run as separate processes: clear templates, defined review and approval steps, samples on request, CI-compliant production data, consolidated delivery to central points or rolling out to locations. This allows relaunches and reprints without detours. Standards are available for recurring items so orders can be placed without agency involvement.
Storage of Customer-Owned Items
On request, we store customer-owned goods as a separate stock segment with clear bin-level identification and a dedicated article numbering logic. We handle goods receipt with identity and quantity checks, QA quarantine in case of deviations, ongoing stock management (FIFO/FEFO for expiry-date goods), periodic inventories, and pick/pack/shipping according to SLA. Stock and movement data are provided daily; minimum/reorder levels, forecasts, and call-off quotas are defined together. Packaging, handling, and storage fees are billed transparently. Insurance and liability (e.g. fire/water/theft) are contractually defined. Stock-outs, returns, and proper disposals are documented, including lot/serial number reference, ensuring compliance and audit requirements are met.
Prices and Conditions
Business customers receive conditions tailored to their needs. We can map conditions per company, location, or cost center. Shipping rules and minimum order values are set economically and communicated clearly in the account. The aim is to ensure budgeting and approvals are based on transparent information, with no surprises in billing.
Reporting
For management and auditing, we provide evaluations of consumption and assortment by organizational unit and time period. Exports for finance/controlling are available in practical formats; recurring reports are sent periodically. If deviations from targets occur, we identify the causes (assortment changes, process changes, external factors) and propose measures, including deadlines and responsibilities.
Support
Direct support is available during purchasing. Returns follow a unified RMA process; where useful, we consolidate returns with follow-up deliveries. For project business, a fixed contact remains responsible – from needs assessment to acceptance. This reduces loops and ensures traceability.
Sustainability
Our environmental management is certified according to ISO 14001:2015. We prioritize reduction before compensation: fewer routes, suitable packaging, reuse of containers. For unavoidable emissions, we select projects according to recognized standards (Gold Standard, Verified Carbon Standard). More on sustainability can be found here.
Data Protection and Security
Personal and order data are processed in accordance with Swiss law; where applicable, we comply with GDPR. Access and authorization concepts, logging, and regular reviews are integral parts. For integrations with third-party platforms, we provide technical and contractual safeguards.
Onboarding
The start includes setting up the company account, transferring addresses, cost centers, and conditions, as well as – if desired – connecting to your procurement system. Before go-live, we run a complete end-to-end test from order to invoice. After that, regular operations begin; adjustments to assortments, workflows, or reports are implemented iteratively.
