We make sustainability measurable. Based on our environmental management according to ISO 14001 and an annual CO₂ balance in line with the GHG Protocol (with ClimatePartner), we manage six target areas: carbon footprint & energy, logistics, packaging & waste, assortment & circularity, supply chain & workplace, as well as data quality & governance. For each area we define concrete KPIs, measurement rhythms, and responsibilities. Sustainability has an impact when goals are clear and verifiable. Key figures create accountability, make progress visible, and help prioritize everyday decisions – from procurement to logistics to the supply chain. Our environmental management is organized according to ISO 14001 and is regularly reviewed. The CO₂ balance (Corporate Carbon Footprint) is prepared annually together with ClimatePartner in accordance with the GHG Protocol, including Scope 1–3 where data is available. The base year 2021 serves as a reference; from this we derive reduction pathways with interim targets:
1) Carbon Footprint & Energy
Target picture: Reduce emissions in absolute terms and make energy use more efficient and renewable – across all sites, transparently documented.
KPIs (selection):
- Total emissions and emission intensity (tCO₂e total; tCO₂e per shipment / per m² / per order)
- Electricity and heat consumption (kWh total; kWh per m²)
- Share of renewable energy in electricity mix (%)
- Market- vs. location-based electricity balance (documentation & difference)
Measurement rhythm: Quarterly monitoring, annual CO₂ inventory with ClimatePartner.
Levers: Efficiency at sites (lighting, HVAC), avoiding idle operation, electricity from renewable sources.
2) Logistics & Delivery
Target picture: Same service quality with fewer emissions – through consolidation, smart planning, and suitable delivery options.
KPIs (selection):
- Emission intensity per shipment (kg CO₂e/shipment)
- Consolidation rate (positions/shipment or orders/delivery)
- Failed delivery rate and return rate (%)
- Share of lower-emission transport (e.g. e-vehicles, % of tours)
Measurement rhythm: Monthly tracking, semi-annual optimization with logistics partners.
Levers: Data-based route planning, meaningful delivery windows, avoiding partial deliveries.
3) Packaging & Waste
Target picture: “As much as necessary, as little as possible” – less material, more recycled content, more reuse.
KPIs (selection):
- Packaging volume per shipment (g/shipment)
- Recycled content and reuse rate (%)
- Separately collected fractions & recycling rate (%)
- Residual waste total (t/year)
Measurement rhythm: Quarterly evaluation by material fractions.
Levers: Custom-fit carton sizes, recycled fillers, reusable/returnable packaging, eliminating avoidable overpackaging.
4) Assortment, Circularity & Product Transparency
Target picture: Sustainable alternatives are easy to find and economically viable. Circular solutions are part of the standard offering.
KPIs (selection):
- Share of ecologically preferred alternatives in the assortment (% of SKUs)
- Revenue share of sustainable alternatives (%)
- Refill/spare part coverage per category (%)
- Take-back volume and second-life rate (units/% per product group)
- Data coverage on material, origin, care, disposal (% of products with information)
Measurement rhythm: Semi-annual portfolio reviews; annual assortment report.
Levers: Labeling/filters, curated alternatives, take-back and refurbishment for suitable product groups.
5) Supply Chain & Workplace
Target picture: Reliable standards in sourcing practices and a safe, healthy working environment – internally and with partners.
KPIs (selection):
- Procurement volume signed under Supplier Code of Conduct (%)
- Share of suppliers with CO₂ inventory or reduction pathways (%)
- Verification rate of relevant certificates (% per product group)
- Training hours per FTE; accident rate (LTIFR); turnover (%)
Measurement rhythm: Annual supplier evaluation; HR KPIs quarterly.
Levers: Risk-based onboarding, improvement programs, best-practice transfer.
6) Data Quality, Governance & Reporting
Target picture: Reliable figures, clear responsibilities, and reporting without window dressing.
KPIs (selection):
- Data coverage per KPI (%)
- Share of verified data sets (% / sample rate)
- On-time delivery of reports (on-time/late)
- Implemented measures per quarter (#)
Measurement rhythm: Quarterly reviews in environmental management; annual CSR update on ofrex.ch.
Levers: Defined system boundaries, documented emission factors, external plausibility checks.
Target Horizons & Reduction Pathways
We work with 12-, 24- and 36-month horizons per KPI. Each goal is assigned to a responsible role and concrete action packages. Deviations from the plan are explained, prioritized, and backed with new milestones. This keeps the roadmap realistic yet ambitious. In case of deviations, we rely on a clear four-step process and work with defined tolerance ranges (e.g. >5% deviation or two consecutive months of negative trend): Early warning – In the quarterly review we identify KPI drifts, assess significance (trend vs. outlier), and check whether data is complete and timely. Cause – We classify the deviation systematically (data quality, methodology/system boundaries, process errors, external effects), use root-cause methods such as 5-Why/Fishbone, and verify emission factors as well as assumptions. Countermeasures – We define a CAPA package (Corrective and Preventive Actions) with clear responsibilities, deadlines, interim milestones, and expected KPI impact; if necessary, we adjust target paths, resources, or processes and switch to tighter monitoring intervals (weekly) as well as escalations for critical KPIs. Transparency – Decisions and effects are documented in a traceable way, retroactive data corrections are marked, and results – including learnings, good practices, and any methodological adjustments – are communicated in the next CSR update.
